Shopper anonymity

The importance of anonymity in the mystery shopping business is much empathized and listed often in shop instructions. How can you expect the leasing agent, sales clerk or wait staff to act normally if they think they are being watched?

 
You can imagine how I honed in on a story on my local TV news station when I heard the words “Mystery Shopper”. The report of the suspicious incident in the parking lot of a Bay Area outlet mall identified the woman as a long time mystery shopper from Mesa, AZ. The co-worker and friend interviewed for the segment wore sunglasses and a scarf in her attempt to remain anonymous.

 

When I later reviewed the news articles posted on-line I found the names of two other mystery shoppers who seemed to know the Mesa woman and were identified as belonging to a mystery shopping association.

 

The more I thought about this incident the stranger it seemed. How often do you hear of the occupation of a victim in a new report? Okay, maybe if the person was a celebrity or well known, but, a mystery shopper!

 

I have been in this business for a few years and, while I enjoy the role playing and mystery involved while on the job, the secrecy when I am not working is the thing I like least. My friends and family are aware that I am a mystery shopper. Not being able to discuss what I am doing with them is like going on vacation and not being able to ‘bore’ them with the photos. Now I have to wonder about how bored they really would be. It seems the title Mystery Shopper holds great interest.
It would be good to hear other’s thoughts on this. Be assured, I will still remain anonymous.

Sandy M.

Mystery Shopping for Electronics

Mystery Shopping for ElectronicsDo you enjoy learning about computers or like playing with techie type gadgets and want to earn extra money?  If so, then mystery shopping might work for you.

Numerous mystery shops offer jobs that focus on evaluating a computer store personnel’s presentation on their explanation of selling computer products and software.  These shops not only provide extra cash, but you can learn about the latest upgrades in computers and software and this can provide you with a smart shopper list on comparing prices for the best buy if you’re a computer savvy person.

Do you want to know the latest difference between an I-phone or a Smartphone?  Or do you want to discover the latest computers, and video games for your children or friend?  If so, then computer mystery shopping can help you learn the differences while you earn extra cash.

One bonus, when mystery shopping for electronics, is that this allows you compare products with other store brands and you can be more informed on the latest game videos for children.  These shops usually require a simple fill in the blank question and answer survey online and an overall rating of the store employee’s presentation. Most forms can be completed in less than hour and payment for performing a technology shop is usually 30-60 days.

Most companies only require that you obtain a business card and take good notes of your conversation with the employee.  So, if you’re interested in learning more about computers and technology, or just have a nerdy side and enjoy gadgets and video games, these types of shops are easy to perform and provide valuable information on what the latest news is in the world of techie toys.

 

Elisa E.

Talk on the Telephone and Earn Money

Talk on the Telephone and Earn MoneyIf you need to make some extra money, or are a stay-at-home mom or student, performing telephone mystery shops are an easy and quick way to earn income. All that is required is a telephone, access to a computer, a notepad and pen, and a few hours each week.
There are many mystery shopping sites that cater to paying shoppers for telephone calls. Normally, the average pay for a telephone call shop is approximately $5 to $15. These shops often involve asking certain questions and recording the employee’s responses on a computer survey form. Many telephone shops involve a banking situation or may involve a question and answer conversation on an apartment or home.

If you sign up for several telephone shops, be sure to remember that during the later part of the month, many shops offer bonuses to complete their shops by the end of the month. You can make several hundred dollars each month right in the comfort of your own home.

You don’t have to waste any gas by having to use your car to drive to a job, no more driving delays, and with these types of jobs, you do not even need to own a car to make extra money! The telephone calls are all “800” type of telephone numbers, so there is no upfront charge to perform these shops.

You just make the call, ask the questions, record the individual’s answers, type it in the computer form, and submit your job for payment. Earning money and making a few hundred dollars each month from the comfort of your home couldn’t get any easier!

Elisa E.

Mystery Shops to Catch Up on Holiday Spending

shutterstock_104071604The New Year is fast approaching or, for some of you, it has just past and now it is the time to assess the financial damages made after those holiday purchases and find ways to make extra money to pay some of those bills.

 

Mystery shopping jobs are good options for those who need to make extra money.  Most mystery company shops are flexible throughout an individuals’ regular week and can be done before or after a regular job, school, or after you send the children to school.  Many shops only take a couple of hours and you can earn hundreds of dollars.  With just a little effort and time, you can easily catch up on bills incurred over the holidays or start saving for a new nest egg.

There are numerous types of mystery shops that will work with your area of interest and schedule.  You can perform apartment or residential evaluation shops, banking and financial reviews, restaurants jobs, car reviews, shopping at clothing and high-end shops, demonstrating jobs, grocery and auditing shops, and numerous other shops which can be done to make extra money.   Most mystery shopping companies only require you to sign up on their website and you can apply to jobs that fit your skills and schedule.

Most shops are posted on a daily basis and you generally do not have to submit an application.  You only have to sign up and agree to the company’s terms and policies, and the same day, you can find and assign a shop and earn a hundred dollars.  Or sign up for several assignments, and earn money and catch up on all those bills!

Recording Shop Notes on Your Cell Phone

Recording Shop Notes on Your Cell PhoneWhen doing a mystery shop you may need to keep accurate times and most likely remember names and descriptions of individuals. Moreover, you may need to keep accurate records of what the individuals you encounter wore and types of clothing.

Keeping all this information in your head can be overwhelming, but there are some tips to keep an accurate commentary.

First of all, when you go on your shop keep your cell phone with you. The easiest way to keep track of all the information is to look for an app that lets your record. So, on your shop you could say things such as: “That is a nice blouse, I like that color red” Or “I like your pants. Those are the same style I wear at work” and “Your shoes look really comfortable”. When you leave the shop you simply review your recordings when you are away from the shop location.

If you don’t have a smart phone and have a regular phone. You can remember certain things such as dress and times by excusing yourself to use the restroom. Once there make sure no one is around and call your message in to another answer machine or write it in a text you save for yourself. Again you keep notes and then wait until you leave your shop location to enter the information in when you have privacy.

Clear and accurate record keeping is a skill all mystery shoppers should have. Those shoppers who have the ability to keep an accurate account will be offered more shops those who do not.

 

Check and Double Check!

Check and Double CheckAs you perform mystery shopping assignments, you will discover that spelling and grammar are important when you submit a final report to the company. Many jobs are given to shoppers who submit well written reports that do not contain spelling or grammatical errors. You want your company representative to remember you when jobs are released each month so you get first choice at the well paying assignments.  Ensure that you have found a good spell and grammar check program, download it to your computer, and use it each time to check each report before it is submitted to the company.

Unfortunately, the computer spell check system does not always catch inappropriate word usage or missing words and a personal read through on each report is mandatory. I often re-read my reports at least twice and it is amazing how many times I find an error on the second reading that I missed on my first review.

Most spell check programs are free downloads, so search the Internet for free ones or find the least expensive and most effective spell and check system for your written documents. If you do not have another person available to read your text, a spell check program is invaluable for the mystery shopper to check each document. After you spell check, remember to read your text and then double check and re-read your written report.

This check and double check method will help you to ensure that your submission of your mystery shopping form will always appear professional, accurate, well written, and will help to always have representatives eager to offer you more jobs.

Winning Customer Service!

Winning Customer ServiceAs with any job, having a friendly and kind attitude toward your co-workers is always a must to advance your career. With mystery shopping, having a benevolent attitude is no exception to winning customer service representatives to obtain more jobs. In any job, there will always be miscommunication and errors that are committed by you or by customer service representatives.

When these unfortunate errors occur by customer service and causes you to not get paid for a job, this can cause unfriendly feelings to surface and sometimes your communication to your representative can come across as angry emails and that could cause you to lose more potential jobs since you can appear as being difficult or uncooperative. Generally, the customer service representatives often control the issuance of jobs and you want them to remember you as a good and efficient worker.

When unfair situations occur, and they will, remember that is best to just move on and view the loss of a shop as a learning lesson. Remember to always think positively that something better will come along soon. No one wants to deal with an angry or difficult worker, so be the bigger person and be as polite and friendly to your customer service representative as you can.

They really are there to help you complete your job and will help you advance you to a higher level of benevolence and job availability. Now, if some representative seems to be unfair on a shop, remind yourself to take several deep breaths, count to ten, and keep in mind that any negative situation can turned out positive since the representative really just moved you to a higher level of patience.