WHAT ARE MYSTERY SHOPPER JOBS?
A mystery shopper is someone like you who signs up as an independent contractor and “secretly” shops and evaluates products and services. This means the person or business you are evaluating does not know that you are there to observe and report on your experience.
WHAT SHOPPERS DO
Ellis independent contractor mystery shoppers pretend to be looking for an apartment. They evaluate the sales performance of the leasing staff. Our contract mystery shoppers, rather than trying to “catch” someone doing something wrong, are there to look for everything that’s being done right! Then they fill out a report on their entire experience, including any areas where opportunities for improvement were noticed! See our Mystery Shopper tips for more information.
DO I HAVE TO LIVE AT THE APARTMENT COMMUNITY?
First, you don’t have to live at a community you shop! As a mystery shopper, you have to place yourself in the shoes of someone who WOULD live at the property, even if you would not, so that you can be fair when reporting on the sales associate’s performance. Even if the apartment doesn’t suit your personal taste a shopper will ask him/herself, “Did the leasing agent do their best presentation of what they do have to offer?”
BECOMING AN INDEPENDENT CONTRACTOR
Ellis Mystery Shoppers are responsible, dependable, and even more importantly, fair and unbiased. It is critical that shopping reports are accurate. Our clients use the shopping report to determine if an agent needs additional training and to reward them for a great performance, so we want the associates to have the best opportunity for success but also to report on areas that could use some improvement.
WILL I BE AN ELLIS EMPLOYEE?
No. Ellis Apartment Mystery Shoppers are Independent Contractors. Shoppers are not employees of Ellis (EPMS). Mystery shop contracts are available on very part-time basis. There is no guarantee of work.
Ellis shoppers are independent contractors, and each shop contract is paid a flat fee amount which is posted with the specifications for the shop contract. For each shop contract you complete according to the specifications provided, you will be paid the shop contract fee for that shop. Ellis shoppers are paid once a month by direct deposit.
HOW DO I GET HELP?
We have many resources for our Mystery Shoppers available online once you log into your Ellis independent contractor mystery shopper account. We give you everything you need to succeed as an Ellis Mystery Shopper, including tips from mystery shoppers on successfully completing shop contracts. Plus, our staff is always available to help.
ONLINE TUTORIAL INFORMATION
You must successfully complete the tutorial before you can begin assigning shop contracts. There are questions after each section that you must answer before proceeding. You must complete the entire module at one time – you cannot stop in the middle and pick back up where you left off. You can only attempt the tutorial once in a 24-hour period.
A few of our clients
WHAT TO EXPECT
STEP 1: ASSIGN
Assign a shop contract as an independent contractor via our online system 24/7 based on their schedule and our availability. Review the shop contract specifications and start the shop! (@ 5 minutes)
STEP 2: RESEARCH
Research the property briefly online to familiarize themselves with their pricing and the basics they offer. (@ 3 minutes)
STEP 3: CONDUCT
Conduct a telephone call with the targeted agent for the shop contract, usually through our Toll Free recorded line. They will be prepared to answer questions about their move before they contact the apartment community; express interest in an apartment and allow the agent to ask questions and tell them about the community/apartment, and invite them to visit. (@ 7 minutes)
STEP 4: PROCEED
Proceed to the community location to conduct an on-site assessment based on the shop contract specifications. They will allow the agent to ask about or confirm their needs, provide a tour or virtual presentation, and attempt to close the sale. (@ 25 minutes + drive time)
STEP 5: COMPLETE
Complete a written report of approximately 70 questions plus comment areas about their call and visit online through their Ellis independent contractor mystery shopper account. They will listen to the recording of their call, if available, so their report is as accurate as possible. (@ 30 minutes)
STEP 6: REPORT
Report any follow-up contact the agent makes with them after the visit by logging into their Ellis shopper account; or they will report that NO follow-up was received after 5 days from the date of the onsite visit. (@ 3 minutes) Sample report