The modern business world has rapidly changed. Organizations are looking forward and finding ways to respond and address the challenges they meet on a daily basis. Market pressures and close competition means there is a need for a varied work force. Competent and skillful talents are in demand more than before.
Continue reading “Are Organizational Skills Important for Independent Contractors”
As an Ellis mystery shopper, you might notice from time to time that some of your shops have fallen into Reassign status. Here’s what Reassign status means on your Ellis mystery shops and what to do to fix it.
Continue reading “What Reassign Status Means On Your Ellis Mystery Shops”
Mystery shoppers have to be detailed, organized, specific, and have time management just to name a few qualities. But one of the most important things to remember when mystery shopping is to make sure we don’t lead the call.
Continue reading “5 Tips to Make Sure You Don’t Lead the Call”
The Pacific Northwest is in the middle of a housing boom and downtown Seattle, WA represents it well with all of the new construction cranes that have become part of its subtly changing skyline. The competitiveness of this thriving apartment market has sparked the curiosity of businesses and passers-by producing what many leasing professionals have come to refer to as the ‘Lookie-Loo’.
Continue reading “Mystery Shoppers, Don’t Be Labeled a Lookie-Loo”
It has become increasingly more common to interact with a centralized leasing office when calling a community to find out about their apartments. Call centers are often utilized to take the initial calls and to assist the prospective resident, and it’s important to know if you’re talking to a call center.
Admittedly, I’m a professional procrastinator. Some people say that being a procrastinator is also the same as being good under pressure, but I have learned the hard way that this is not the case, especially when it comes to mystery shops.
Continue reading “10 Reasons to Start Your Mystery Shops ASAP”
Keep in mind a leasing professional is instructed to keep prospective tenants on the phone long enough to qualify them for an apartment and to build a rapport that makes them want to come check the place out. As a former leasing agent, I got very used to people calling up just to find out the price and then just hanging up when it was too high or we didn’t have an apartment for when they needed it.
Continue reading “7 Ways to End the Call if You Don’t Reach Your Target”
With so many mystery shops available at your fingertips, staying organized is of the utmost importance. Whether mystery shopping is your part-time, full-time, or once-in-a-while time job, beginning your “job” immediately after accepting the responsibility remains top priority. Continue reading “5 Reasons to Get Started on Your Shop Right Away”
At any point in your mystery shopper career, someone you are shopping is bound to ask, “Are you a mystery shopper?” So it’s good to be prepared for what to do in this scenario. In my head, there only two reasons that a target would ask if you’re a mystery shopper, and both of them make zero sense to me really.
When I was a leasing agent, one of the things that I hated the most was the strict “script” we were asked to follow when answering the phone. Sometimes, I felt like one of those annoying telesales people who just refuses to let the person on the other line off the phone. Continue reading “3 Important Tips for Conducting Telephone Mystery Shops”