MYSTERY SHOPPING OPPORTUNITIES

 Ellis specializes in apartment mystery shopping in all 50 states nationwide for some of the largest apartment management companies in the U.S. since 1984 and have completed over 600,000 shops and counting.  Ellis uses independent contractor mystery shoppers to perform onsite Apartment shops, phone shops, internet shops and video shops on a very part-time, as available contract basis.

 

 A mystery shopper is someone like you who signs up as an independent contractor and “secretly” shops and evaluates products and services. This means the person or business you are evaluating does not know that you are there to observe and report on your experience.



SOMEONE LIKE YOU

A mystery shopper is an independent contractor and “secretly” shops and evaluates products and services.

WHAT YOU DO

Mystery shoppers pretend to be looking for an apartment. They evaluate the sales performance of the leasing staff.

TUTORIALS

Ellis provides online tutorials with tips for completing shop contracts to help ensure your success.

HOW DO I START

Just fill out the quick and easy Ellis Mystery Shopper online application and Independent Contractor agreement

READY TO BECOME AN ELLIS MYSTERY SHOPPER?
APPLY NOW

WHAT IS MYSTERY SHOPPING?

Mystery shopping is a tool to measure quality of service and gather specific information about products and services. A mystery shopper is someone like you who signs up as an independent contractor and “secretly” shops and evaluates products and services.

Ellis independent contractor mystery shoppers pretend to be looking for an apartment. They evaluate the sales performance of the leasing staff. Our contract mystery shoppers, rather than trying to “catch” someone doing something wrong, are there to look for everything that’s being done right! Then they fill out a report on their entire experience, including any areas where opportunities for improvement were noticed!

4 EASY STEPS

Become an Ellis Mystery Shopper in 4 easy steps and only 45 minutes.

Ellis specializes in apartment mystery shopping in all 50 states nationwide for some of the largest apartment management companies in the U.S. since 1984 and have completed over 600,000 shops and counting.  Ellis uses independent contractor mystery shoppers to perform onsite Apartment shops, phone shops, internet shops and video shops on a very part-time, as available contract basis.

STEP 1

Fill out online application and independent contractor agreement

STEP 2

Complete an online tutorial to better understand shops

STEP 3

Choose from available apartment mystery shop contracts to fit your schedule

STEP 4

Complete shop contract, including an objective shopping report

A FEW OF OUR CLIENTS

LATEST BLOG POSTS

Need a few tips and tricks from our tenured shoppers? Or maybe just a little motivation to improve your shops? Check out our blog for the latest news!

Getting the Most Shops

There are a variety of reasons why you may not get more apartment mystery shops. Take time to make sure you are not making these mistakes, so you can maximize the number of shops you are assigned…and the amount of money you make! 

Late Reports 

If you are consistently late with submitting your apartment mystery shop reports, your account may be flagged. EPMS, just as every other mystery shopping company, will need you to submit your report on time so they can meet client deadlines.

Remember, you are required to upload your backup documents (such as business card, floor plan, pricing and fee sheets, audio and video recordings of your onsite shop if applicable) to the site within 24 hours and the online report should be submitted by the end of the day following the visit. The sooner you can submit the required items, the more you will remember from the mystery shop. This is especially important if you complete more than one apartment mystery shop in a day or if you are completing shops along a travel route. Can you say Kauai’s Na Pali Coast – who would not love to route shop in Hawaii?

Grammatical Errors  

Make sure to check your spelling and grammar before submitting your reports. The more difficult your shop reports are to edit, the less likely you will be able to select multiple shops. You should take time to proofread the sections of your report. If you are unsure, you can use Word or other similar software to help proofread. 

Not Checking the Site Often Enough  

Many apartment mystery shops are self-assigned, so remember to check the EPMS site often, especially around the first of the month. On the other hand, if you check for apartment mystery shops near the end of the month, you may have a chance to complete some mystery shops with bonuses available. In some areas – Nebraska, Minnesota, and West Texas, for instance – EPMS is always looking for shoppers, so be on the lookout for the potential to plan a route for shops.

Try to be aware of these pitfalls and you’ll have the best chance to complete the most shops each month. This will be a great way to work from home and make great money!

Planning Route Shops

Sometimes shoppers who are planning a road trip like to plan a string of “route shops”. This involves picking up shops along the route you plan to travel to complete while you are in those areas. To make route shops work, you’ll need to plan ahead and try to coordinate shop appointments to make sure the day runs smoothly. Below are a few steps you can take to help ensure your route is efficient and successful.

First of all, check to make sure all the shops you requested are actually assigned to you as the primary shopper. Sometimes shops show on your list, but you are listed as the backup shopper. Be careful when you apply as you may have applied to be a backup shopper. Since route shops are time sensitive, you’ll want to avoid being listed as the backup on shops outside your normal shopping area.

Next, plan your route to see which shops are nearer to each other and try to coordinate appointments that will make sense for the planned route. You would not want to travel back and forth from one area to another if you have shops to do in different areas of town. Put the addresses in your GPS and try the most efficient route to save time and gas.

Of course, you may have to juggle times with the agent’s schedule, but try to make it fit your schedule as much as possible. Some locations have limited office hours, so if you miss your appointment, you may lose your shop. Some companies will not give you the extra week to complete a shop.

After you have done all your planning, you are ready for your day of shopping. Pack a snack, water and a note pad and you can be off on a rewarding day of mystery shopping. Take lots of notes and keep track of your time. That way, you will have fun and you will make money in the meantime.

Ace the Phone Portion of the Shop

The phone portion of the mystery shop is a vital first step. You typically cannot complete the onsite visit until you have made the phone call. The call allows the leasing agent to get to know you and your needs better and set up your visit. It also allows them the opportunity to give a sales preview of what their community has to offer, so it is an important tool in the overall performance evaluation.

 

Target Agent

If you have a target agent, make sure to pay close attention to the name of the person as you make your calls. Often, the leasing agent is so used to saying their opening greeting, they may say their name faster than you were prepared to hear.

If the person answering is not your target agent, find a reason to get off the phone quickly without raising suspicion.

No Target Agent (meaning Anyone)

If you do not have a target agent, you can begin the shop with whoever answers the phone. This is one of the easiest types of shops to complete.

The leasing agent should invite you for a tour during your phone conversation. Accept this invitation and be prepared to shop this same person onsite. If the call is nearing the end and you have not received an invitation, let them know you’d like to stop by that day to have a look and pick up information.

Anyone Except (Name)

This means that any leasing agent who answers the phone other than the person specified NOT to shop will become your target agent. If the person you are to avoid answers, make an excuse to get off the phone.

Overall, do not complete an onsite visit before you complete the phone call unless otherwise directed in the special instructions for the shop. It is important that the leasing agent exhibits a warm personality, inquire about your needs in a new apartment home and offer you the opportunity to tour their community. Making the telephone call is their first opportunity to do this!

It’s All in the Details

Since most shoppers want more work, we can unintentionally adopt a “quantity versus quality” mentality. A shopper can become overwhelmed by assigning themselves numerous jobs to make the most money each month and this can result in submitting incomplete or lower quality evaluations. Be careful not to take on more shops than you can reasonably devote your time to.

 

Remember, every time you submit a mystery shopping report, expect a review for accurate content and grammar from several customer service representatives before the evaluation is forwarded to the requested company. Be careful not to underestimate this fact. The quality control reviews by customer service representatives can affect the number of shops a shopper may have access to in the future.

If you are a regular shopper with a company, customer service representatives might record comments about your performance in your shopper file. If you want more and higher priced shops, remember to submit only accurate, grammatically correct reports. You should also be mindful to include pertinent details in your reporting. Adding a couple more sentences with details in your shopping narrative can distinguish you as a highly qualified and detail-oriented shopper versus an average or “quantity-driven” shopper.

Your final evaluation report reflects not only yourself, but also the reputation of the mystery shopping company. If you can take the extra time to make sure you are submitting a polished, accurate report, you can build your reputation with your mystery shopping company and be awarded better, higher paying shops. If you can remember the details, it can be a win for all!

HAVE QUESTIONS?

Do you have questions about becoming a mystery shopper or do you simply want to get in touch?

Use the contact form below and we will get back to you as soon as possible!





888-988-3767

1333 Corporate Drive, Suite 266, Irving, TX 75038

signup@epmsonline.com

support@epmsonline.com