Ellis Mystery Shopper Jobs
4324 N BeltLine Rd, C105 IrvingTX75038 USA 
 • 972-256-3767

MYSTERY SHOPPING OPPORTUNITIES

 Ellis specializes in apartment mystery shopping in all 50 states nationwide for some of the largest apartment management companies in the U.S. since 1984 and have completed over 600,000 shops and counting.  Ellis uses independent contractor mystery shoppers to perform onsite Apartment shops, phone shops, internet shops and video shops on a very part-time, as available contract basis.

 

 A mystery shopper is someone like you who signs up as an independent contractor and “secretly” shops and evaluates products and services. This means the person or business you are evaluating does not know that you are there to observe and report on your experience.



SOMEONE LIKE YOU

A mystery shopper is an independent contractor and “secretly” shops and evaluates products and services.

WHAT YOU DO

Mystery shoppers pretend to be looking for an apartment. They evaluate the sales performance of the leasing staff.

TUTORIALS

Ellis provides online tutorials with tips for completing shop contracts to help ensure your success.

HOW DO I START

Just fill out the quick and easy Ellis Mystery Shopper online application and Independent Contractor agreement

READY TO BECOME AN ELLIS MYSTERY SHOPPER?
APPLY NOW

WHAT IS MYSTERY SHOPPING?

Mystery shopping is a tool to measure quality of service and gather specific information about products and services. A mystery shopper is someone like you who signs up as an independent contractor and “secretly” shops and evaluates products and services.

Ellis independent contractor mystery shoppers pretend to be looking for an apartment. They evaluate the sales performance of the leasing staff. Our contract mystery shoppers, rather than trying to “catch” someone doing something wrong, are there to look for everything that’s being done right! Then they fill out a report on their entire experience, including any areas where opportunities for improvement were noticed!

4 EASY STEPS

Become an Ellis Mystery Shopper in 4 easy steps and only 45 minutes.

Ellis specializes in apartment mystery shopping in all 50 states nationwide for some of the largest apartment management companies in the U.S. since 1984 and have completed over 600,000 shops and counting.  Ellis uses independent contractor mystery shoppers to perform onsite Apartment shops, phone shops, internet shops and video shops on a very part-time, as available contract basis.

STEP 1

Fill out online application and independent contractor agreement

STEP 2

Complete an online tutorial to better understand shops

STEP 3

Choose from available apartment mystery shop contracts to fit your schedule

STEP 4

Complete shop contract, including an objective shopping report

A FEW OF OUR CLIENTS

LATEST BLOG POSTS

Need a few tips and tricks from our tenured shoppers? Or maybe just a little motivation to improve your shops? Check out our blog for the latest news!

Assign Mystery Shops In Other Zip Codes!

Assigning Mystery Shops in Other ZipcodesAre you going on vacation or are you visiting family for a while. Perhaps you have a temporary move. In any case, you might want to do some shops while you are away from your home. After all, there was a reason you signed up to be a mystery shopper.

When you first signed up to be a shopper you had to fill in certain particulars about yourself on the site. For instance, you probably put in your home address and there you could see shops in your neighborhood and what was near by. For example, let say you live in Irving Texas then your zip code would be 75038. The map at Ellis mystery shopping Company would like this: https://app.epmsonline.com/dispatch/shopper/interface/available

As you can see the mystery shops are listed and you can choose which assignments you might want.

Now let’s say you are away from home and you would like to complete mystery shop assignments for Ellis Mystery Shopping. You would go to the same map and there up top where it says “zip code” you would put in a zip code where you would like to shop. For example, if you were in Los Angeles you would simply put in the zip code of where you wanted to go. For instance, if you put in the zip code “90210” and the map populates with all the apartment mystery shops available. See: https://app.epmsonline.com/dispatch/shopper/interface/available

Try to use the map to zoom in as well. It helps to see the roads and conveniences near the shops. The map is great asset to use for your apartment mystery shopping.

 

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Hard Time Reaching A Target?

Mann, Kopf auf Hand gestütztNormally, a mystery shop provides a specific person to be shopped and sometimes, you just can not seem to connect with that person on the telephone call.  So, what can you do when the specific target employee does not answer the telephone?

Most companies do not like you to just hang up on each call you make since that can draw suspicion.  Hanging up three to five times a day can trigger an employee to suspect that something is wrong or worse yet, an employee might think a mystery shopper is involved!

One of the first things to do is dial *67 on each call to prevent your number from showing up on the other caller’s line.  Several inconspicuous tips on calling include asking the answering caller if this is so and so business (but remember to prepare to have a business name handy).  An occasional hang-up may be sufficient once or twice, but check the website’s instructions since some companies do not allow any hang-ups.  Another tip, is when you call and the wrong target answers the telephone, you can act as though you can not hear the person due to the static on the telephone and state that you will have to call them back.

Normally, after six to ten calls, most mystery shopping companies allow you to ask for a target by name.  So if you are already at the sixth call and still have not reached your target, ask your customer service representative if you can ask for the employee’s name.  Getting an approval with customer service on when you can ask for a specific name can prevent unnecessary time calling someone who may not be working there or can not be reached quickly.

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Bonus For Video Shops!

Bonus for Video ShopsYou have been doing routine mystery shopping jobs and have noticed that some companies advertise video shopping assignments which normally have an added bonus fee than regular shops, but continue to ignore them.  You might feel a little apprehensive to try something new, but video shops are not that difficult to learn and they normally allow you to learn more money than a standard mystery job.

Conducting a video shop with Ellis Partners is not as difficult as it may appear and only requires learning a few new steps.   If you decide to assign yourself  video shops, remember to order your video shirt size larger than you normally wear since sizes tend to run small.

Further, a larger size will ensure that you can button the shirt comfortably in the front without any problems and also allows you to wear a blouse underneath.  Also, when you assign yourself these video shops, ensure that your calendar allows you to perform this job quickly since Ellis requires the shop to get completed as soon as you receive the video equipment.  The video  equipment is similar to a simple recording device and Ellis provides written instructions on how to record a video shop and also gives a telephone number to call their technical department for any further questions.

The equipment is similar to wearing an I-pod and the small camera device is attached to the front of the shirt.  The recording device is a small box that can be placed under your shirt or in your pocket.  Ensure you can perform these types of jobs quickly since many of these devices require companies to pay a daily fee for the use of the video equipment.   Also, do not forget to keep in constant touch with your customer service representative for any problems since they are there to assist and get you going on making more money!

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Did You Follow-Up?

Did you Follow-Up.You just submitted your computer online report to your mystery shopping company and begin applauding yourself for another job completion while dreaming of how to spend all that money you just made. You then start looking for other assignments to make more money, but hold on, did you forget that a major component on mystery shopping requires submission a follow-up report?  A follow-up report is normally necessary for a shopper for a complete job before you receive your final payment.   Most companies want to know if their client followed-up with their customers with a telephone call, email message, or if they sent a note in the mail within a certain time frame.

So remember not to toss out any of your records until you receive your follow-up correspondence from your target employee since that is the final part of a mystery shop.  Ensure you immediately note the date you received your telephone call, note in the mail, or email since accurate reporting is important for clients to monitor their employees turn-around time when responding to customers.  Most mystery shopping websites have an automatic reporting system that has a set time frame for shoppers to report a follow-up visit.

Failure to report a follow-up report within an appropriate time frame can sometimes cause mystery shopping companies to block you from the system which prevents you from viewing and assigning more assignments.  If a site blocks you from viewing their jobs due to a late follow-up reporting of an assignment, it can sometimes take days to resolve the problem and you can lose valuable jobs while you wait for the system administer to fix the problem.  A few minutes is all it takes to document the date you received a follow-up and that will ensure you always have access to job assignments.

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HAVE QUESTIONS?

Do you have questions about becoming a mystery shopper or do you simply want to get in touch?

Use the contact form below and we will get back to you as soon as possible!





888-988-3767

4324 N. Beltline Road, Suite C105, Irving, TX 75038

signup@epmsonline.com

support@epmsonline.com