Ellis Mystery Shopper Jobs
4324 N BeltLine Rd, C105 IrvingTX75038 USA 
 • 972-256-3767

MYSTERY SHOPPING OPPORTUNITIES

 Ellis specializes in apartment mystery shopping in all 50 states nationwide for some of the largest apartment management companies in the U.S. since 1984 and have completed over 600,000 shops and counting.  Ellis uses independent contractor mystery shoppers to perform onsite Apartment shops, phone shops, internet shops and video shops on a very part-time, as available contract basis.

 

 A mystery shopper is someone like you who signs up as an independent contractor and “secretly” shops and evaluates products and services. This means the person or business you are evaluating does not know that you are there to observe and report on your experience.



SOMEONE LIKE YOU

A mystery shopper is an independent contractor and “secretly” shops and evaluates products and services.

WHAT YOU DO

Mystery shoppers pretend to be looking for an apartment. They evaluate the sales performance of the leasing staff.

TUTORIALS

Ellis provides online tutorials with tips for completing shop contracts to help ensure your success.

HOW DO I START

Just fill out the quick and easy Ellis Mystery Shopper online application and Independent Contractor agreement

READY TO BECOME AN ELLIS MYSTERY SHOPPER?
APPLY NOW

WHAT IS MYSTERY SHOPPING?

Mystery shopping is a tool to measure quality of service and gather specific information about products and services. A mystery shopper is someone like you who signs up as an independent contractor and “secretly” shops and evaluates products and services.

Ellis independent contractor mystery shoppers pretend to be looking for an apartment. They evaluate the sales performance of the leasing staff. Our contract mystery shoppers, rather than trying to “catch” someone doing something wrong, are there to look for everything that’s being done right! Then they fill out a report on their entire experience, including any areas where opportunities for improvement were noticed!

4 EASY STEPS

Become an Ellis Mystery Shopper in 4 easy steps and only 45 minutes.

Ellis specializes in apartment mystery shopping in all 50 states nationwide for some of the largest apartment management companies in the U.S. since 1984 and have completed over 600,000 shops and counting.  Ellis uses independent contractor mystery shoppers to perform onsite Apartment shops, phone shops, internet shops and video shops on a very part-time, as available contract basis.

STEP 1

Fill out online application and independent contractor agreement

STEP 2

Complete an online tutorial to better understand shops

STEP 3

Choose from available apartment mystery shop contracts to fit your schedule

STEP 4

Complete shop contract, including an objective shopping report

A FEW OF OUR CLIENTS

LATEST BLOG POSTS

Need a few tips and tricks from our tenured shoppers? Or maybe just a little motivation to improve your shops? Check out our blog for the latest news!

Entering the Dead Zone

56 I call this the dead zone; when an employee who does not provide the information needed to complete a shop. Rest assured, shoppers, you are not alone in dealing with the deafening silence of the dead zone in conversation. As a mystery shopper, you wrote down all the requirements needed to complete the telephone shop and as you conduct the conversation, you may notice your frustration building or find yourself tapping your fingers on the desk while you wait for the employee to provide certain information. Instead of receiving the information needed for your telephone shop, you are faced with those three long seconds of silence, which seem more like ten long minutes. So, what are you going to do when an employee refuses to provide the information needed to complete a shop? There are a couple of tips you can utilize to get the information needed on those dead zone telephone calls. One tip is asking the target employee if there is anything else he or she can tell you about that particular apartment, loan, or whatever type of shop you are performing. Asking a general question to explain more about the process or about the apartment helps the targeted employee provide more information without you directly asking for this data. Another tip is asking if there is any other information a person needs to know before making an appointment to meet with them. If the person still does not provide the information required, be sure you check with the website’s instructions or contact customer service if they did not provide the information you need. Most shops only require that you record what information you received, but be prepared to enter those occasional dead zone calls.

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Buy That Special Treat

1 However, being a mystery shopper has helped me earn extra cash since working a flexible job is a must for this stage of my life. My experiences as a mystery shopper work well with my student schedule, which has included mandatory hours of homework and study time. It also helps my family with life’s unexpected expenses. The opportunities mystery shopping has provided me have been helpful in allowing me to earn extra money without having a fixed employment schedule as many shops allow me the opportunity to work days, nights, or weekends. Now I can earn extra money to pay for those occasional unexpected incidentals, go on a shopping spree, or even to engage in an occasional treat of my favorite cappuccino drink so I can keep alert while doing my school work. Finding a job with a day and hour flexibility option is a win-win scenario that works extremely well with my current schedule. If you have to juggle a family which allows little time to find a part-time job, or work a regular job, or are a student like me, then mystery shopping would probably work for you. The flexibility in job hours and work days in mystery shopping has made this experience a very positive work environment that has allowed me to achieve my objective in life and, at the same time, earn extra cash for those unexpected expenses or to just enjoy my favorite cup of cappuccino.

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Choosing An Apartment Shop

Extension Please

There are three main apartment shops existing on the EPMS platform; audio, video, and regular shops. Regular apartment shops are completed without recording or taking video of the actual visit, along with submitting your online report based solely on generous and objective feedback. These shops typically require you to take quick notes once you return to your car to ensure you remember key details or facts. Audio Shops can be recorded with your cell phone, pocket recorder or a recorder mailed to you by EPMS. A bonus is usually added to the base apartment shop pay for using your own device.

 

Video shops require less of your brain capacity for remembering key details, yet you will need to ensure you have several things in place to complete a successful video shop.You will need a shirt with the camera attached, which is usually supplied by EPMS. The shirt, along with required equipment, is usually mailed to your preferred address. From there, you will complete the shop. The video shops typically have a quick turnaround time for returning the video equipment as others will need to use it.

Now, you can choose the shop that will be best for you to complete within the time frames you have available throughout the week. The easiest shops to secure are the regular shops that do not require audio or video. Overall, whichever shops you choose to complete will give you the opportunity to share objective feedback on how the staff and company can improve and celebrate where they are doing well.

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Overcoming Common Shop Obstacles

63

There are many reasons why shop completion can be delayed. Four common scenarios are listed below along with advice for what to do if they arise.

When the call is constantly going to voicemail

Most apartment shops include calling the apartment complex prior to completing the onsite visit. There may be times when you call a complex and you will be repeatedly directed to voicemail. It is recommended to call without leaving a message at least five (5) times before you leave a message.

It may be recommended to reach out to the EPMS staff through your shop page to update them on this issue prior to leaving a message. The staff member will typically email you next steps to follow to move through the shop. If directed to leave your name and number, make sure to leave the correct number, even if you use a fake name.

When messages are not being returned

First, contact EPMS through your shop’s page to update them and let them know this is happening. Typically, an EPMS staff member will send an email to you directing you one what to do next. If you continue to call while waiting for the EPMS staff member to email you next steps, you are usually able to get a leasing agent on the phone.

When the wrong agent answers the phone

Instead of hanging up, you should ask the person who answers the phone something general. This could be asking for office hours or address and location. For example, when I am looking for a target agent and another leasing agent picks up the phone, I would choose a street that is familiar yet not near the actual apartment complex. I would then ask the person if they are near (insert street name).  They would say no then usually thank you before hanging up. If the agent tries to start the leasing conversation with you, simply say that you already live there. This usually stops them from asking additional probing questions about your interest in leasing. Of course, this response works best when you are asking about office hours or gym close time.

When you arrive onsite and your target agent is not there

If you arrive onsite and your target agent is not there, ask the person who greets you if this person will be back and when. If they respond that the target agent went to lunch and would not be back for an hour or two, you can typically go ahead and shop with whomever greets you. If the person would be back in less than an hour, just say that you can wait for this person as you would like to finish the conversation with the agent who started it with you. This usually works well to stop even a pushy agent from trying to help you through the process.

 

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HAVE QUESTIONS?

Do you have questions about becoming a mystery shopper or do you simply want to get in touch?

Use the contact form below and we will get back to you as soon as possible!





888-988-3767

4324 N. Beltline Road, Suite C105, Irving, TX 75038

signup@epmsonline.com

support@epmsonline.com