Ellis Mystery Shopper Jobs
4324 N BeltLine Rd, C105 IrvingTX75038 USA 
 • 972-256-3767

MYSTERY SHOPPING OPPORTUNITIES

 Ellis specializes in apartment mystery shopping in all 50 states nationwide for some of the largest apartment management companies in the U.S. since 1984 and have completed over 600,000 shops and counting.  Ellis uses independent contractor mystery shoppers to perform onsite Apartment shops, phone shops, internet shops and video shops on a very part-time, as available contract basis.

 

 A mystery shopper is someone like you who signs up as an independent contractor and “secretly” shops and evaluates products and services. This means the person or business you are evaluating does not know that you are there to observe and report on your experience.



SOMEONE LIKE YOU

A mystery shopper is an independent contractor and “secretly” shops and evaluates products and services.

WHAT YOU DO

Mystery shoppers pretend to be looking for an apartment. They evaluate the sales performance of the leasing staff.

TUTORIALS

Ellis provides online tutorials with tips for completing shop contracts to help ensure your success.

HOW DO I START

Just fill out the quick and easy Ellis Mystery Shopper online application and Independent Contractor agreement

READY TO BECOME AN ELLIS MYSTERY SHOPPER?
APPLY NOW

WHAT IS MYSTERY SHOPPING?

Mystery shopping is a tool to measure quality of service and gather specific information about products and services. A mystery shopper is someone like you who signs up as an independent contractor and “secretly” shops and evaluates products and services.

Ellis independent contractor mystery shoppers pretend to be looking for an apartment. They evaluate the sales performance of the leasing staff. Our contract mystery shoppers, rather than trying to “catch” someone doing something wrong, are there to look for everything that’s being done right! Then they fill out a report on their entire experience, including any areas where opportunities for improvement were noticed!

4 EASY STEPS

Become an Ellis Mystery Shopper in 4 easy steps and only 45 minutes.

Ellis specializes in apartment mystery shopping in all 50 states nationwide for some of the largest apartment management companies in the U.S. since 1984 and have completed over 600,000 shops and counting.  Ellis uses independent contractor mystery shoppers to perform onsite Apartment shops, phone shops, internet shops and video shops on a very part-time, as available contract basis.

STEP 1

Fill out online application and independent contractor agreement

STEP 2

Complete an online tutorial to better understand shops

STEP 3

Choose from available apartment mystery shop contracts to fit your schedule

STEP 4

Complete shop contract, including an objective shopping report

A FEW OF OUR CLIENTS

LATEST BLOG POSTS

Need a few tips and tricks from our tenured shoppers? Or maybe just a little motivation to improve your shops? Check out our blog for the latest news!

Overcoming Common Shop Obstacles

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There are many reasons why shop completion can be delayed. Four common scenarios are listed below along with advice for what to do if they arise.

When the call is constantly going to voicemail

Most apartment shops include calling the apartment complex prior to completing the onsite visit. There may be times when you call a complex and you will be repeatedly directed to voicemail. It is recommended to call without leaving a message at least five (5) times before you leave a message.

It may be recommended to reach out to the EPMS staff through your shop page to update them on this issue prior to leaving a message. The staff member will typically email you next steps to follow to move through the shop. If directed to leave your name and number, make sure to leave the correct number, even if you use a fake name.

When messages are not being returned

First, contact EPMS through your shop’s page to update them and let them know this is happening. Typically, an EPMS staff member will send an email to you directing you one what to do next. If you continue to call while waiting for the EPMS staff member to email you next steps, you are usually able to get a leasing agent on the phone.

When the wrong agent answers the phone

Instead of hanging up, you should ask the person who answers the phone something general. This could be asking for office hours or address and location. For example, when I am looking for a target agent and another leasing agent picks up the phone, I would choose a street that is familiar yet not near the actual apartment complex. I would then ask the person if they are near (insert street name).  They would say no then usually thank you before hanging up. If the agent tries to start the leasing conversation with you, simply say that you already live there. This usually stops them from asking additional probing questions about your interest in leasing. Of course, this response works best when you are asking about office hours or gym close time.

When you arrive onsite and your target agent is not there

If you arrive onsite and your target agent is not there, ask the person who greets you if this person will be back and when. If they respond that the target agent went to lunch and would not be back for an hour or two, you can typically go ahead and shop with whomever greets you. If the person would be back in less than an hour, just say that you can wait for this person as you would like to finish the conversation with the agent who started it with you. This usually works well to stop even a pushy agent from trying to help you through the process.

 

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Backup Documentation For Mystery Shop.

Backup Documentation for Mystery ShopOnce  you have finished your mystery shopping assignment you will need to evaluate all of your information.  Before you even leave the mystery shopping site, make sure you have met all the requirements for the shop. For instance, some shops now require a photo showing certain parts of the shop.  Other requirements maybe the time you were at the mystery shopping location or the shopping of a particular person.

In any case, you need to show that you were actually at the specified location and shopped the location in the time frame allowed.  That being said, for most apartment shops you will need to have the business card of the person you shopped.  If no card  was available, then you need brochures or floor plans.  If possible, get the agent to sign their name on the paperwork that they provided to you.

Once you have all the materials required then you can enter the information for the shop. Furthermore, you should upload the documents when you complete the written portion of the shop. Make sure the documents can be read easily. A good scan or even a good photo should not be blurry to the person reading your report.

Documentation is very important and it will make the difference on whether the shop is accepted or rejected by the mystery shopping company. It helps to see if you shopped the correct person and if you went to the approved location. Accordingly, make sure you have supporting documents and ensure they are submitted at the time you send in your report.

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Target Agent Is Not There?

Target Agent Is Not ThereWhen you accept your mystery shopping assignment with Ellis Mystery Shopping Company you have to complete part of the assignment from home before you even go on site. Such as simply reading the instructions.  For example, you need to make sure you don’t know anyone working at the community.

You definitely don’t want to complete a shop and a have conflict of interest.  Especially one that can be avoided by looking at all of the shop details including who the target agent may be.

Next, you might have to map out the shop and make sure the amount you will be paid would be worth the trip. Keep in mind you might have other shops to do from other mystery shopping companies and you need to be mindful of the time you will be at the apartment shop. Most shops require you make the telephone call, so call and get your target. Once you have done that you are ready to visit on site. Take your notebook and gas up the car!

When you get there and it seems your target agent is not around, take a look and see if you see the golf carts in the front of the leasing office. Afterwards see the sign in the door and see if it says closed or open. If you see another phone number, like a local number listed, call it and see if you can get someone to answer. If none of these options work, then see if you see a resident and ask if they know where the target agent might be at the moment.

Lastly, if you have waited for over thirty minutes you should take a photo of the sign and then leave. Once you are back at your work area then write an email to Ellis Mystery shopping. Detail what steps you took to see where the target agent was at that time of day. Wait for a response, but know that you tried your best when you went there to do your assignment.

 

 

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Additional Info Page for Mystery Shopping

Additional Info Page For Mystery ShopWhen you become a mystery shopper and register to complete with a mystery shopping company, you need to enter in some information in the database of the company with whom you have an application.   Besides your name and address, you would have to put in your date of birth and even your social security number.

All of this information is required to make sure you are a legitimate person looking for work.

 

You might be curious to ask why the mystery shopping company would need a social security number from their shoppers. Especially since shoppers are 1099 employees and not salary based employees.  Fraud happens in all areas of life and the company would need to ensure the applicant is legally okay to work in the United States.

Furthermore, the demographics area of the mystery-shopping site has questions to help narrow down the shoppers who are the best fit for a particular assignment. For example, if you currently wear corrective lenses whether it is contacts or glasses – you should update your profile. There are times when you could be called upon to do a glasses shop.  Similarly if you have acquired a new car, then updating your profile will help you gain better shops.

So, next time you have signed in to your favorite mystery-shopping site. Take a look at the demographics area of the site. You might be pleasantly surprised to see some questions that once answered could help you get additional mystery shops.

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HAVE QUESTIONS?

Do you have questions about becoming a mystery shopper or do you simply want to get in touch?

Use the contact form below and we will get back to you as soon as possible!





888-988-3767

4324 N. Beltline Road, Suite C105, Irving, TX 75038

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