Ellis Mystery Shopper Jobs
4324 N BeltLine Rd, C105 IrvingTX75038 USA 
 • 972-256-3767

MYSTERY SHOPPING OPPORTUNITIES

 Ellis specializes in apartment mystery shopping in all 50 states nationwide for some of the largest apartment management companies in the U.S. since 1984 and have completed over 600,000 shops and counting.  Ellis uses independent contractor mystery shoppers to perform onsite Apartment shops, phone shops, internet shops and video shops on a very part-time, as available contract basis.

 

 A mystery shopper is someone like you who signs up as an independent contractor and “secretly” shops and evaluates products and services. This means the person or business you are evaluating does not know that you are there to observe and report on your experience.



SOMEONE LIKE YOU

A mystery shopper is an independent contractor and “secretly” shops and evaluates products and services.

WHAT YOU DO

Mystery shoppers pretend to be looking for an apartment. They evaluate the sales performance of the leasing staff.

TUTORIALS

Ellis provides online tutorials with tips for completing shop contracts to help ensure your success.

HOW DO I START

Just fill out the quick and easy Ellis Mystery Shopper online application and Independent Contractor agreement

READY TO BECOME AN ELLIS MYSTERY SHOPPER?
APPLY NOW

WHAT IS MYSTERY SHOPPING?

Mystery shopping is a tool to measure quality of service and gather specific information about products and services. A mystery shopper is someone like you who signs up as an independent contractor and “secretly” shops and evaluates products and services.

Ellis independent contractor mystery shoppers pretend to be looking for an apartment. They evaluate the sales performance of the leasing staff. Our contract mystery shoppers, rather than trying to “catch” someone doing something wrong, are there to look for everything that’s being done right! Then they fill out a report on their entire experience, including any areas where opportunities for improvement were noticed!

4 EASY STEPS

Become an Ellis Mystery Shopper in 4 easy steps and only 45 minutes.

Ellis specializes in apartment mystery shopping in all 50 states nationwide for some of the largest apartment management companies in the U.S. since 1984 and have completed over 600,000 shops and counting.  Ellis uses independent contractor mystery shoppers to perform onsite Apartment shops, phone shops, internet shops and video shops on a very part-time, as available contract basis.

STEP 1

Fill out online application and independent contractor agreement

STEP 2

Complete an online tutorial to better understand shops

STEP 3

Choose from available apartment mystery shop contracts to fit your schedule

STEP 4

Complete shop contract, including an objective shopping report

A FEW OF OUR CLIENTS

LATEST BLOG POSTS

Need a few tips and tricks from our tenured shoppers? Or maybe just a little motivation to improve your shops? Check out our blog for the latest news!

Creative Ways to Reach a Target

Do Not Cancel a Shop Because of TargetThere are times when you must reach a designated person on an apartment shop. This can be because the person has been singled out for a raise or even for a promotion or it is just time for their annual review. In any case, you need some creative ways to get your target on the telephone.

First of all, you could try to have yourself and another person call the office and see if the target answers the call. If your helper is the one who reaches the target, simply switch telephones and carry on with the shop. Make sure you take notes and you should be on your way to completing the shop.

 

Secondly, if you only have yourself to complete the call, you could use the hold or add a call feature on your cellular phone. Make the call as normal and then add the call the number again with the add the call feature. Again if you reach your target, all is fine. If not, hang up and see if the target is on the other line.

Thirdly, when you do calls as such as these, make up a reason for saying you called the wrong number. You could say you thought it was another apartment community and choose a name from another town.

Lastly, try not to call over and over again in an hour. Remember, the agent could be with a customer or showing an apartment so space your calls and see if you can reach you target without too much hassle.

Click here to submit your review.


Submit your review
* Required Field

Using Audio Equipment

Missing TargetCongratulations! Your scheduler has emailed you asking you to complete a well-paying audio shop! Don’t panic – the money to do the shop is good and all you have to do is get the right equipment. Keep in mind some companies provide the equipment to use and others will ask you provide your own. If you need to provide your own, ask you scheduler what type of audio file they would prefer. Some prefer .wav and others will ask for a different extension; check to make sure.

If you need very small equipment, check online stores to get the best gear with the best price for the project. If you happen to have a smartphone, you can go to the app store and find an app that will work with an audio extension. After you have found the correct one and downloaded, it you are ready for testing. Have someone chat with you and test out if both you and the other person can be heard. Then try walking while talking and verify the equipment is working.

Get comfortable with it and you should be ready to use your new equipment on shops in little time. Remember, when in doubt, you can always email or call EPMS for additional guidance.

Click here to submit your review.


Submit your review
* Required Field

Set the Agent Up for Success

Earn-Cash-and-Help-The-Elderly1When you complete a mystery shop, try to give the leasing agent the best opportunity to be successful.  Here are a couple of ways you can establish a good platform for success.

Tip # 1 Listen More Than You Talk

Let the leasing agent ask most of the questions and do most of the talking. Their job is to learn your needs; give them the time and space to do this. Allow the leasing agent to lead the conversation. There may be times when the leasing agent seems uninterested, but then warms up as you respond rather than overpower the conversation.

Our job as mystery shoppers is to give the leasing agent and community staff the best opportunity to show off their training and customer service skills.

Tip #2 Give the Proper Information

You do not have to answer the phone or respond to emails, yet make sure to give the correct contact information so that you will receive their follow-up. There is a section in every report that scores the agent for making attempts to follow-up and we want them to have the chance to earn all their points.

If you start to complete many shops, create an email address just for mystery shop follow up so that you do not have to flood your real inbox. Just remember to check it so you can be sure to award the points that are deserved!

Overall, our job as a shopper is not to catch the leasing agent doing or saying anything wrong. However, if a leasing agent is just not doing their job and you gave them ample opportunity, your hands are tied; you tried, so no hard feelings. Our job is to give the opportunity to do everything right and then we brag on them in the mystery shopping report to management!

Click here to submit your review.


Submit your review
* Required Field

3 Keys to a Solid Shop Report

16Remember, completing the phone and onsite portion of the shop is just the beginning. The final icing on the cake is your mystery shop report. This report is extremely important as this is what will be sent to the apartment management staff for review.

Key #1 Good Notes

To take good notes, you have two options.  One way is to take some quick notes on your cell phone by sending yourself a text or entering the information in your electronic notepad.

You can also record the shop, even if it is not an audio shop, so that you can refer to it later. This option may take the pressure off you, especially during your first couple of shops.

Key #2 Know Your Deadlines

Most shop reports are due within 24 hours of onsite visit completion. Submitting within this timeline allows you to compose the report while the information is still fresh in your mind. This also ensures that you do not forget to upload the backup documents and that you do not misplace them.

Key #3 Order of Report Completion

Once you have completed both the phone and onsite visit, upload your documentation including the leasing agent’s business card and a picture of the floor plan first. Then, you can start to enter your shop based on the order of the tabs within the mystery shop report.

To save myself time and make sure I remember the details, I enter the phone portion of the shop right after it is completed. Many times, I do this prior to the onsite portion of the shop. Doing this gives me the added benefit of knowing I have at least started the mystery shop report. I feel so refreshed once I have completed the onsite portion of the shop and I see part of the report already finished!

Click here to submit your review.


Submit your review
* Required Field

HAVE QUESTIONS?

Do you have questions about becoming a mystery shopper or do you simply want to get in touch?

Use the contact form below and we will get back to you as soon as possible!





888-988-3767

1333 Corporate Drive, Suite 266, Irving, TX 75038

signup@epmsonline.com

support@epmsonline.com