Ellis Mystery Shopper Jobs
4324 N BeltLine Rd, C105 IrvingTX75038 USA 
 • 972-256-3767

MYSTERY SHOPPING OPPORTUNITIES

 Ellis specializes in apartment mystery shopping in all 50 states nationwide for some of the largest apartment management companies in the U.S. since 1984 and have completed over 600,000 shops and counting.  Ellis uses independent contractor mystery shoppers to perform onsite Apartment shops, phone shops, internet shops and video shops on a very part-time, as available contract basis.

 

 A mystery shopper is someone like you who signs up as an independent contractor and “secretly” shops and evaluates products and services. This means the person or business you are evaluating does not know that you are there to observe and report on your experience.



SOMEONE LIKE YOU

A mystery shopper is an independent contractor and “secretly” shops and evaluates products and services.

WHAT YOU DO

Mystery shoppers pretend to be looking for an apartment. They evaluate the sales performance of the leasing staff.

TUTORIALS

Ellis provides online tutorials with tips for completing shop contracts to help ensure your success.

HOW DO I START

Just fill out the quick and easy Ellis Mystery Shopper online application and Independent Contractor agreement

READY TO BECOME AN ELLIS MYSTERY SHOPPER?
APPLY NOW

WHAT IS MYSTERY SHOPPING?

Mystery shopping is a tool to measure quality of service and gather specific information about products and services. A mystery shopper is someone like you who signs up as an independent contractor and “secretly” shops and evaluates products and services.

Ellis independent contractor mystery shoppers pretend to be looking for an apartment. They evaluate the sales performance of the leasing staff. Our contract mystery shoppers, rather than trying to “catch” someone doing something wrong, are there to look for everything that’s being done right! Then they fill out a report on their entire experience, including any areas where opportunities for improvement were noticed!

4 EASY STEPS

Become an Ellis Mystery Shopper in 4 easy steps and only 45 minutes.

Ellis specializes in apartment mystery shopping in all 50 states nationwide for some of the largest apartment management companies in the U.S. since 1984 and have completed over 600,000 shops and counting.  Ellis uses independent contractor mystery shoppers to perform onsite Apartment shops, phone shops, internet shops and video shops on a very part-time, as available contract basis.

STEP 1

Fill out online application and independent contractor agreement

STEP 2

Complete an online tutorial to better understand shops

STEP 3

Choose from available apartment mystery shop contracts to fit your schedule

STEP 4

Complete shop contract, including an objective shopping report

A FEW OF OUR CLIENTS

LATEST BLOG POSTS

Need a few tips and tricks from our tenured shoppers? Or maybe just a little motivation to improve your shops? Check out our blog for the latest news!

3 Tips for Target Shops

13A target shop is when a specific person is designated for you to shop to assess his or her apartment needs investigation and demonstration skills over the phone and onsite. These shops can be fun!

Tip One – Start Calling As Soon As Possible

The first step is getting your target agent on the phone. This can take a little time as you are usually not aware of their working schedule ahead of time.

Tip Two – Think of 3-4 Excuses to End a Phone Call Ahead of Time

You will likely reach your target agent after having made several calls to the apartment community. You will need to make excuses to end phone calls where you do not reach the target as you should only complete the full phone assessment with your target agent. Some suggested excuses:

* Act as if a current resident, asking for office hours.

* Think of a name of another apartment complex and apologize, stating you meant to call the other complex.

Tip Three – Reach out to EPMS for Help

If you have tried to reach your target agent for 2-3 days, including 3-5 calls per day with no success, send EPMS a message through the ‘update’ link located within the assigned apartment shop information area online. They will be able to direct you on next steps so that you can complete the shop on time. Overall, target agent shops can take a little more effort so focus on making it a game. There is rarely a time where you will not reach your target agent, so just keep calling until you do!

Click here to submit your review.


Submit your review
* Required Field

Conducting the Phone Portion of a Shop

21

There are typically two components to apartment shops and the first starts with a phone call. During with phone call, you will assess the leasing agent’s ability to learn your apartment home needs, share details about the community and apartment amenities, and entice you to visit the community and tour the facilities. This phone call is typically recorded. EPMS will provide a toll free number you will dial and enter a special code unique to that shop.

 

There will be times where you cannot get a leasing agent on the phone right away and you may need to either call back or in rare cases, leave a message. In those cases, if the leasing agent returns your call, you will need to make an excuse to call them back on the recorded line using the EPMS toll free number. With most apartment shops, you will either be assigned a specific leasing agent to call or you will have the opportunity to shop any agent that answers the phone.

Either way, it is up to you as a shopper to allow the leasing agent to do their best. Try not to lead the call as it is the leasing agent’s job to ask you questions and inspire you to take a tour. The phone shop must be completed prior to taking the in person tour, which you will always say yes to when and if it is offered by the leasing agent. Once you’ve completed a couple of phone assessments, you will see how easy they really are.  Do not worry and remember to allow the leasing agent the best opportunity to be successful!

Click here to submit your review.


Submit your review
* Required Field

3 Keys to Being a Successful Shopper

54Becoming a successful mystery shopper is simple, yet you must focus on three basic keys to make this happen.

#1: Know What You Are Looking For

Make sure to read through all of the instructions for each apartment mystery shop. Although all of the apartment mystery shops are listed on the same EPMS site, the apartment or property management companies who hire them may have different requirements.

Therefore, no matter how long you have been completing mystery shops, remember to read and take notes for each section of the shop requirements before completing the shop.

 #2: Stay Objective

Following tip number 1 will help you stay objective because you will know what is required of you and not worry if you are completing the shop correctly. This will allow you to stay calm and focused, giving the staff member ample opportunity to show you they are great at their job. You will then be prepared to create an accurate report for the mystery shopping company to submit to their client. The more focused and calm you are, the better the leasing associate can shine; it is a team effort!

 #3: Be On Time

Make sure that you arrive to complete the in person shop on time; before the leasing associate takes the last potential resident before closing. Always check with the leasing office as this is usually 30 minutes to an hour before the actual closing time. Being on time also applies to submitting your supporting documents (i.e. business card, brochure, etc) and the shop report by the due date. This should typically happen within 24 hours of completing the shop.

Overall, if you follow these three keys, you will be golden.

Click here to submit your review.


Submit your review
* Required Field

Recording an Audio Shop

Recording an Audio ShopAudio shops are one of the three types of apartment mystery shops that the Ellis Partners in Management Solutions offers on a monthly basis. When you log onto the website: http://epmsonline.com/ you will see different color-coded icons next to the different shops. The color selected will determine the type of shop you will be conducting. If you select the purple icon a pop up button will ask you if you have the equipment to carry out the shop. If you do have the means to do so then write in the box you can do the shop soon. If not you will have to wait for Ellis Mystery shopping to end out audio equipment for your use.

 

Now if you wanted you can buy your own equipment and thus you would be ready whenever an audio shop were to come up. In order to find recording audio you have a few choices. If you have a smart phone you can check the app store to see if someone is selling the audio recorders for you phone. Then you would simply pay for the app and download it to you cell phone. Follow the instructions and you would be able to record. Simply make sure you can download the voice recording in file easy to upload and email.

 

If by chance you would prefer to buy equipment then a quick search on online web stores such as eBay or Amazon will give you an array of choices. Today’s recorders are small and you can get one half the size of a pen. This definitely comes in handy as it can be put in a pocket to carry to your assignment. Check the online ratings and you can get a recorder that will do the job over and over. Again make sure the files can be downloaded and emailed.

Click here to submit your review.


Submit your review
* Required Field

HAVE QUESTIONS?

Do you have questions about becoming a mystery shopper or do you simply want to get in touch?

Use the contact form below and we will get back to you as soon as possible!





888-988-3767

4324 N. Beltline Road, Suite C105, Irving, TX 75038

signup@epmsonline.com

support@epmsonline.com