The time has come; you have some space in your schedule and are ready to earn extra cash doing some apartment mystery shopping! You click on the EPMS website to log in and find the shops you want, but – ACCESS DENIED! You can’t log in! Now what? Your first step should be figuring out why. There are several reasons you may not be able to get logged in, so let’s take a look at what they are and how you can solve the problem:
1. You Forgot Your Password or Entered the Wrong One
This one is usually easy to address just by clicking “Forgot Your User ID or Password”. From there, you can enter the email address you used to set up your EPMS account and then a reset link will be emailed to you. From there, you can create a new password to get logged in. If that doesn’t work, you can always contact us at [email protected] and we can help you take care of that password reset manually.
2. Your Account Was Inactivated
When you complete a shop, you are required to report on whether or not you receive follow-up from the person you shopped, either email, telephone or written note. The system will reach out to ask you to provide the follow-up details if you haven’t already. (If you did not receive any, you will still need to go into the shop and mark “No” for each type of follow-up.) If the answers to follow-up are not received within the time limit, the system will automatically inactivate your account, causing you to be unable to log in. In those cases, you can contact your follow-up person or scheduler for help. You can also email us at [email protected] and we can reactivate your account. However, you’ll still need to go and take care of the follow-up info to prevent the account from being automatically inactivated again.
3. Your Account Still Needs to Be Activated
If you only recently set up your account, you may have missed a step or two required to activate your account. Typically, this involves checking the boxes acknowledging you understand you are an independent contractor. When you log in, make sure you complete the links at the top of the shopper homepage to activate the account and remember:
- Enter your complete profile details – leaving parts of this blank will automatically disqualify you from some shops.
- Enter your direct deposit details as this is the only method we use for payment.
- View the “Best Shopper Practices” and the video equipment reference to ensure you’re fully prepared.
Once you have completed those steps, your account will automatically activate. Please note – this may still be the issue with your account, even if you opened it a long time ago, but never shopped before.
If none of these work and you still can’t get logged in, please email any one of us and we can help.