Remember, completing the phone and onsite portion of the shop is just the beginning. The final icing on the cake is your mystery shop report. This report is extremely important as this is what will be sent to the apartment management staff for review.
Key #1 Good Notes
To take good notes, you have two options. One way is to take some quick notes on your cell phone by sending yourself a text or entering the information in your electronic notepad.
You can also record the shop, even if it is not an audio shop, so that you can refer to it later. This option may take the pressure off you, especially during your first couple of shops.
Key #2 Know Your Deadlines
Most shop reports are due within 24 hours of onsite visit completion. Submitting within this timeline allows you to compose the report while the information is still fresh in your mind. This also ensures that you do not forget to upload the backup documents and that you do not misplace them.
Key #3 Order of Report Completion
Once you have completed both the phone and onsite visit, upload your documentation including the leasing agent’s business card and a picture of the floor plan first. Then, you can start to enter your shop based on the order of the tabs within the mystery shop report.
To save myself time and make sure I remember the details, I enter the phone portion of the shop right after it is completed. Many times, I do this prior to the onsite portion of the shop. Doing this gives me the added benefit of knowing I have at least started the mystery shop report. I feel so refreshed once I have completed the onsite portion of the shop and I see part of the report already finished!