Becoming a successful mystery shopper is simple, yet you must focus on three basic keys to make this happen.
#1: Know What You Are Looking For
Make sure to read through all of the instructions for each apartment mystery shop. Although all of the apartment mystery shops are listed on the same EPMS site, the apartment or property management companies who hire them may have different requirements.
Therefore, no matter how long you have been completing mystery shops, remember to read and take notes for each section of the shop requirements before completing the shop.
#2: Stay Objective
Following tip number 1 will help you stay objective because you will know what is required of you and not worry if you are completing the shop correctly. This will allow you to stay calm and focused, giving the staff member ample opportunity to show you they are great at their job. You will then be prepared to create an accurate report for the mystery shopping company to submit to their client. The more focused and calm you are, the better the leasing associate can shine; it is a team effort!
#3: Be On Time
Make sure that you arrive to complete the in person shop on time; before the leasing associate takes the last potential resident before closing. Always check with the leasing office as this is usually 30 minutes to an hour before the actual closing time. Being on time also applies to submitting your supporting documents (i.e. business card, brochure, etc) and the shop report by the due date. This should typically happen within 24 hours of completing the shop.
Overall, if you follow these three keys, you will be golden.