Is Your Perception the Only Reality?

While the mainstay of any mystery shop is the factual, objective feedback provided by Yes/No questions on a report, sometimes mystery shoppers are asked about their customer experience. If that is the case, then they should lend their opinion and perspective to the mystery shop.

Reality vs. PerceptionThis graphic pretty much sums up what the mystery shopper’s perspective might be in contrast to that of the person being mystery shopped. Always remember, each of us has our own point of view. That’s why it’s important on any mystery shop contract you conduct to only give your opinion when you are asked for it. Otherwise, your job is to be objective in your report and only give the facts.