New Ways to Tour
As we are all aware, the emergence of the COVID pandemic changed how people interacted with each other. It also changed apartment mystery shopping. There are now more options provided for touring/seeing an apartment at the location. Below are some key takeaways to help you with your post COVID mystery shops.
On-site guided Tours-
For a guided tour, you will tour an apartment (and the amenities) in person at the community with a leasing professional assisting you and leading the tour. Depending on the location of the shop, you may have to wear a mask based on local and/or state guidelines. Also, the leasing professional may not shake your hand due to COVID safety protocols. Make sure you read the client’s specific shop instructions and the questions on the report to ensure you are giving credit as required.
For this option, you will arrive on-site and hand over your ID and they will give you keys to an apartment for you to go look at and then return the keys to get your ID back. Sometimes you will have the opportunity to talk with the leasing professional after you complete the self-tour. Another option is you login to a mobile application, upload an ID and then you are given a code to a lockbox for you to enter in order to get in to see the apartment.
When a leasing professional talks about a virtual tour this could mean several things.
- Virtual tour video
- Is a pre-recorded video of an apartment and/or a leasing professional walking through and talking about an apartment (or amenities for that matter). This is NOT a live virtual tour. This is a video. The video can be personalized which means that the leasing professional videos themselves in a specific apartment to meet your needs and addresses you personally in the video to discuss this particular apartment.
- Live virtual tour
- Is where the leasing professional schedules a specific time and date to tour with you virtually. They may use any platform (e.g., Zoom, FaceTime, Google Duo, Microsoft Teams) to conduct the tour. The leasing professional calls or emails you and when you connect/log in the leasing professional takes you on a tour of the apartment (or amenities)
- Virtual tour walk-through
- Is where the leasing professional leads you through a virtual tour video while on the phone with you. The video can be emailed to you or something you can see on the website.
What type of tour am I supposed to take?
When signing up for a shop, please look at the client’s specific shop instructions which will indicate the type of shop that is required. If you EVER have questions about the type of shop, you can use the white envelope on your shopper page to contact a team member who can provide clarification about the type of shop.