Posts in Benefits of Mystery Shopping

Shopping Can Help the Community

July 27th, 2017 Posted by Benefits of Mystery Shopping No Comment yet

As a mystery shopper, you should take great satisfaction that you are truly helping to improve your community by providing a comprehensive customer service report.

Many companies often send surveys to their buyers after a purchase to gather information on their customer service. This will help to improve their services.  As a mystery shopper, you usually submit a much more in-depth report, which usually includes a physical inspection of the premises, interaction with employees and customers, as well as feedback on the representative’s presentation.

Mystery shopping reports will usually ask you to focus on one employee and provide feedback on what their strengths and weaknesses that individual displayed. You will also be asked other questions about the maintenance of the community.

When companies compile all their mystery shopping reports, they will make changes in their policies and this benefits the community resources.  For example, some companies have utilized recommendations from mystery shoppers on allowing potential residents to view photos of sample apartments in their leasing office that were previously not available for viewing until the following month.  Previously, if a building was at a 100% resident occupancy, many leasing professionals would just tell a potential resident they were currently occupied and would not extend an invitation to visit. Now, more companies are offering prospects an invitation to visit despite having no vacancies.

Do not hesitate to offer suggestions in your report. Sometimes those are put into action and help to make your community a better place!

Two Tips to Grow Mystery Shop Monthly Income

September 20th, 2016 Posted by About Mystery Shopping, Benefits of Mystery Shopping, Making Money Mystery Shopping No Comment yet

89Let’s face it, we mystery shop because we like to provide invaluable information to companies so they can continue to provide great customer service to their clients. However, we also like to make money. We have bills to pay and we want to enjoy life; that takes money.

First, decide how much money you want to make each month. You should determine how much extra money you want to make each month and you can decide a different amount from one month to the next. Remember, nothing is set in stone here.  From there, you can work out the math for how many shops you need to complete to make that amount of money.

The great thing about apartment shops is it costs no money for you to complete the shops, meaning  you do not have to buy any item or pay for  anything and wait to be reimbursed. This is great, not to mention apartment shops pay well.

You should check the mystery shop site weekly. There are some mystery shop companies that will send you weekly emails on what is available. Otherwise, you will need to check the site to make sure you are able to secure the shops you want to complete.

Mystery shopping gives you the flexibility to make more with less time invested than going to work. Take some time today to check EPMS and see what shops are available for you to complete during your spare time. You can thank me later!

Customer Service Insights Derived From Mystery Shopping

July 21st, 2016 Posted by About Mystery Shopping, Benefits of Mystery Shopping No Comment yet

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Working as a mystery shopper is a fun and equally important job. Your observations as a secret shopper have to be measured and they have to be accurate. A shopper should not make up scenarios when evaluating an employee; after all, the employees will be held to standards set by the employer. In other words, someone’s job depends on your accurate report. In addition, mystery shopping gives you an opportunity to hone your personal customer service skills in your own line of work.

 

When you complete your shops and are ready to write up your report, remember to give an accurate, detailed snapshot of what occurred. Once you have the ability to write the information clearly, you will see how it can also be helpful you in your own life.  The writing of emails and reports will suddenly seem smoother and you will be able to compose your thoughts on paper faster. Your ability to get a report completed with accuracy will be appreciated by your colleagues and boss alike.

Besides your writing skill, your power of observations will become better. You will be able to see a larger picture when you observe any given situation. This is a very useful skill as it will allow you to see most things in a clearer light. Observing a situation and assessing quickly is a necessary skill as a secret shopper and because you have used this skill, you will be able to see things others don’t.

So, keep shopping and keep those skills going!

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