As a mystery shopper, you should take great satisfaction that you are truly helping to improve your community by providing a comprehensive customer service report.
Many companies often send surveys to their buyers after a purchase to gather information on their customer service. This will help to improve their services. As a mystery shopper, you usually submit a much more in-depth report, which usually includes a physical inspection of the premises, interaction with employees and customers, as well as feedback on the representative’s presentation.
Mystery shopping reports will usually ask you to focus on one employee and provide feedback on what their strengths and weaknesses that individual displayed. You will also be asked other questions about the maintenance of the community.
When companies compile all their mystery shopping reports, they will make changes in their policies and this benefits the community resources. For example, some companies have utilized recommendations from mystery shoppers on allowing potential residents to view photos of sample apartments in their leasing office that were previously not available for viewing until the following month. Previously, if a building was at a 100% resident occupancy, many leasing professionals would just tell a potential resident they were currently occupied and would not extend an invitation to visit. Now, more companies are offering prospects an invitation to visit despite having no vacancies.
Do not hesitate to offer suggestions in your report. Sometimes those are put into action and help to make your community a better place!