If you’re new to mystery shopping, you might feel a little nervous getting started; there’s a lot to remember! When you ensure that you are properly prepared, you’re sure to complete a successful shop. Here are several tips to make sure you have everything you need for smooth sailing.
Before you even pick up your first shop, you can lay the groundwork. You will probably want to create a couple of extra email addresses through Google, Yahoo or another free site. You’ll be asked for your email address when you shop and some apartment management companies need you to use a new address if you’ve shopped one of their properties before. Be sure the address handle you create doesn’t give you away as a shopper!
You should designate a notebook (or file on your computer, if you prefer) to keep track of your shop assignments. You can include the shop number, name and address of the community, name of the target and any special instructions to keep in mind. Another good idea is to jot down the name, phone number and email address you plan to use as well as the specifications of what you’re looking for. That way you won’t get confused if you’re working more than one shop at a time or if you have to wait for a call back.
Take time to spend a few minutes looking over the community website before you begin calling. This way you can get an idea of the prices and apartment sizes available so you’ll know what to say when you’re asked about your price range. Remember, you’re not really looking to live there, so your price range is whatever fits the community profile. Be prepared to be flexible with your desired apartment size in case they don’t have any available in the size you ask about.
Finally, it is imperative that you read over all of the special instructions for the shop. Once you’ve shopped for a while, you may feel like you’re already familiar with the instructions, but some shops have unique requirements that must be followed in order to be paid.
Following these tips will help you to avoid the awkward situation of pricing yourself out of the community or asking for a type of apartment they don’t have. Plus, if you’re making calls once you’re fully prepared, you’ll feel more comfortable and the conversation will flow smoothly.