When you choose to work from home as a mystery shopper, you have several important responsibilities. One job is to create a space for the leasing agents to show their best performance. To do this, you want to make sure you take the focus off yourself as much as possible and instead allow the agent to take the lead. You’ll want to be sure to present yourself as an open, pliable leasing prospect.
Here are three great ways you can conduct yourself to allow the agent the best opportunity to succeed:
Listen
The leasing agent should be doing more talking than you. Remember, your job is to respond, not lead the conversation. Of course, there may be some leasing agents who are more talkative than others, but that is okay; another part of your job is to be comfortable with silence.
The leasing agent should be aware of what his or her job consists of, so sit back and let them take the wheel and guide the conversation, both on the phone and on-site. Be responsive and answer questions freely, but allow them to ask for the pieces of information they need.
Smile
The more comfortable the leasing agent feels with you, the more he or she will feel inclined to complete their job thoroughly. A smile, especially a genuine one, can go a long way to creating a scenario where the leasing agent believes they can succeed in closing an apartment lease with you.
Act
Act like you are a real prospective resident. This means you should allow the agent to sell you on the community. If you do not like something about the apartment, use it as your objection for the leasing agent to overcome. This will sound more natural and believable. However, keep in mind that you are not really leasing, so you do not have to press too aggressively about your objection.
Apartment mystery shopping will become easier the more relaxed you are on the job!