Ms. Ellis leads the team that delivers the company’s nationwide mystery shopping services, currently averaging 6,000 apartment mystery shops per month. Ellis Partners’ comprehensive, automated property management mystery shopping reports have made Ellis an industry standard in performance evaluation of onsite leasing professionals. Under her leadership, Ellis Partners in Management Solutions has established itself as the premier apartment mystery shopping company in the nation with clients that include most major apartment developers, management companies, and REITs. Ms. Ellis was also instrumental in creating the Ellis Benchmark, a widely recognized measurement score for best practices in the lead conversion process.

Having earned a Bachelor of Arts in Business from Texas A&M in 1983, Ms. Ellis has spent more than 20 years in the multifamily industry, and she now holds both the Certified Apartment Manager (CAM) and Certified Apartment Property Supervisor (CAPS) designations from the National Apartment Association. She is also a licensed Texas Real Estate Agent.

In honor of Ellis Partners’ reputation for integrity, the Dallas Chapter of the Society of Financial Service Professionals awarded Ms. Ellis, on behalf of the company, the 2008 Greater Dallas Business Ethics Award for mid-size companies. The Society of Financial Service Professionals established the American Business Ethics Award to honor companies that demonstrate a firm commitment to ethical business practices in everyday operations, management philosophies, and responses to crises or challenges. More information is provided at


In 2012, Robbi joined the Ellis team as a Scheduler and was promoted in 2018 to Scheduling Team Leader. She brings more than 25 years of customer service and sales experience to the Scheduling department.

Robbi enjoys working with Ellis shoppers and clients and being a productive part of the Ellis Mystery Shopping team. She is always glad to hear from shoppers or those who are interested in learning more about mystery shopping.

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Jessica began contracting with Ellis as a mystery shopper in 2002.  Later that year she joined Ellis as a part-time employee in the Scheduling department. As part of the Ellis team, she works to ensure that shops are assigned to independent contractor shoppers quickly based on the customer’s requirements.

Before beginning her career with Ellis, Jessica worked in the Medical Staff office for the Memorial Herman Hospital as a Credentialing Specialist.  She currently resides in TX with her family.  Jessica is responsible for scheduling all of Ellis’ recorded onsite audio and video shops.

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Chase joined the Ellis team as a Scheduler in May 2017.  He grew up in the small town of Blue Ridge, TX.

Chase resides in in Plano, TX with wife Holly and their two boys. He is a huge baseball fan and loves going to Texas Rangers and Frisco Roughriders games.

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Amy began contracting with Ellis as a mystery shopper in 2004. Since that time she has completed hundreds of mystery shops, as well as working in several Ellis mystery shopping departments. As part of the Ellis Scheduling team she works daily to coordinate with shoppers to get shops and routes assigned.

Before beginning her career with Ellis, Amy worked in the multi-family industry for twenty years and earned her CAM and CAPS. She is currently a licensed real estate agent.  She resides in Fort Worth, TX with her son.  Amy loves animals, babies, and hearing from shoppers!

Email Amy


  • New Jersey Apartment Association
  • Apartment Association of Greater Dallas
  • National Apartment Association
  • San Diego County Apartment Association
  • Texas Apartment Association
  • Mystery Shopping Providers Association
  • Apartment Association of Southern CO
  • Apartment Association of Metro Denver
  • Apartment Association of Tarrant County
  • Atlanta Apartment Association
  • Central VA Apartment Association/VAMA
  • Apartment Association of Central PA
  • California Apartment Association