Finals, Projects and Reports

May 5th, 2019 Posted by Tips for Mystery Shopping No Comment yet
May is a busy time of year!  The school year is drawing to a close and there are finals and papers to think about, in addition to the shops you have picked up to earn that extra summer cash. It can be tough to juggle all the responsibilities. Here is some advice to help you process your shops in a timely fashion so you can be sure to get your paycheck in time for summer. Once you’ve completed the visit for a shop, you’ve accomplished two big steps: you have accepted an apartment mystery shop and you did the work to complete the shop. Now, it is time to enter all of your collected information so EPMS can send it to the apartment community’s management company and your pay can be processed. Follow the steps below to streamline your process:
  1. Upload BackUp Documents First – Your backup documents are usually the first required upload by EPMS. Backup documents can include items such as: business cards, fee schedule sheet, amenities list, floor plan printouts, quote sheets or a printout of current specials. At least one or two of these items are required to be uploaded within 24 hours. Note, the business card of the touring leasing agent is typically a required piece backup.
  2. Enter Shop Information within 48 Hours – The earlier you enter your apartment mystery shop information, the better you will be able to recall everything that was said. If you made notes, either mentally or just after leaving the site, you should refer to them you complete the shop report.
  3. Follow-Up Shop Reporting – You cannot enter your follow-up information until you have completed and submitted the actual written shop report. Focus on completing the first two steps promptly so that you can submit the report. Once the report is submitted, you will be able to watch for any follow up communication from your shop contact over the next four days. If any is received, you can log in and update the follow-up section.  If you log in and cannot access the report, you can use the envelope icon to send an update to an EPMS staff member to notify them of the follow-up interaction.  Be sure to list the date and the type of follow-up received and they can update for you.
Pat yourself on the back; you’re all done! Rest easy knowing you have contributed to the success of the apartment community and leasing agent as well as set yourself up to receive your pay in time for that summer vacation!

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