MEET THE TEAM

Since 1984, Ellis, Partners in Management Solutions (EPMS) has been contracting with people just like you to conduct Apartment Mystery Shops. Our team is built on years of experience in the mystery shopping industry and is a member of the Mystery Shopping Providers Association (MSPA). Meet our team and see what other shoppers are saying about EPMS and mystery shopping as independent contractors for us on a very part-time basis.

JOANNA ELLIS, CAPS | CHIEF EXECUTIVE OFFICER

Ms. Ellis leads the team that delivers the company’s nationwide mystery shopping services, currently averaging 6,000 apartment mystery shops per month. Ellis Partners’ comprehensive, automated property management mystery shopping reports have made Ellis an industry standard in performance evaluation of onsite leasing professionals. Under her leadership, Ellis Partners in Management Solutions has established itself as the premier apartment mystery shopping company in the nation with clients that include most major apartment developers, management companies, and REITs. Ms. Ellis was also instrumental in creating the Ellis Benchmark,  a widely recognized measurement score for best practices in the lead conversion process.

Having earned a Bachelor of Arts in Business from Texas A&M in 1983, Ms. Ellis has spent more than 20 years in the multifamily industry, and she now holds both the Certified Apartment Manager (CAM) and Certified Apartment Property Supervisor (CAPS) designations from the National Apartment Association. She is also a licensed Texas Real Estate Agent.

In honor of Ellis Partners’ reputation for integrity, the Dallas Chapter of the Society of Financial Service Professionals awarded Ms. Ellis, on behalf of the company, the 2008 Greater Dallas Business Ethics Award for mid-size companies. The Society of Financial Service Professionals established the American Business Ethics Award to honor companies that demonstrate a firm commitment to ethical business practices in everyday operations, management philosophies, and responses to crises or challenges. More information is provided at http://www.gdbea.org.

TASSY GRIMES | DIRECTOR OF SHOPPING ADMINISTRATION

Mrs. Grimes began her career with Ellis as an Editor in November 2007. Her hard work and commitment to excellence quickly earned her a Team Leader role within the department. In 2013, she was promoted to Director of the Scheduling and Check-in departments, working with a team of employees to help ensure shops are assigned to independent contract shoppers and completed in a timely manner. Currently, Mrs Grimes serves as the Director of Shopping Administration and oversees the shopping process from point of order through delivery to the customer.

Prior to joining Ellis, Mrs. Grimes served as Human Resources Manager for a correctional facility. Her experience and people skills have made her a welcome addition to the Ellis team. Mrs. Grimes currently resides in Venus, TX with her family.

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JESSICA CARTER | SCHEDULER

Jessica began contracting with Ellis as a mystery shopper in 2002.  Later that year she joined Ellis as a part-time employee in the Scheduling department. As part of the Ellis team, she works to ensure that shops are assigned to independent contractor shoppers quickly based on the customer’s requirements.

Before beginning her career with Ellis, Jessica worked in the Medical Staff office for the Memorial Herman Hospital as a Credentialing Specialist.  She currently resides in TX with her family.  Jessica is responsible for scheduling all of Ellis’ recorded onsite audio and video shops.

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VANESSA COLEMAN | SCHEDULER

Vanessa was originally introduced to Ellis as a Mystery Shopper in 2006. After five years of mystery shopping, she joined the Ellis team as an employee in our Editing Department. Five years later, she transitioned to her current role as a Recruiter / Scheduler.

Vanessa graduated with a Bachelor’s Degree in Information Technology, with a minor in Finance. Before beginning her career with Ellis, she worked as a Database Administrator and Event Planner.

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ANNIE KITTELSON | SUPPORT

Annie grew up in a mystery shopping family and has been part of the EPMS team since 2011. She is often the first point of contact for new shoppers, assisting with the application process and answering their questions. She lives in San Antonio and enjoys traveling and cheering for the Spurs.

 

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CHELSEA MORGAN | SCHEDULER

Chelsea began as a contract shopper with Ellis and eventually was hired as a Scheduler in 2013.

She lives in Deer Park with her husband and three kids.

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ROBBI TAMEZ | SCHEDULER

In 2012, Robbi joined the Ellis team as a Scheduler. She brings more than 25 years of customer service and sales experience to the Scheduling department.

Robbi enjoys working with Ellis shoppers and clients and being a productive part of the Ellis Mystery Shopping team. She is always glad to hear from shoppers or those who are interested in learning more about mystery shopping.

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PROFESSIONAL ASSOCIATIONS

  • New Jersey Apartment Association
  • Apartment Association of Greater Dallas
  • National Apartment Association
  • San Diego County Apartment Association
  • Texas Apartment Association
  • Mystery Shopping Providers Association
  • Apartment Association of Southern CO
  • Apartment Association of Metro Denver
  • Apartment Association of Tarrant County
  • Atlanta Apartment Association
  • Central VA Apartment Association/VAMA
  • Apartment Association of Central PA
  • California Apartment Association